Terms and Conditions
Prices:
All prices are quoted in Australian Dollars (AUD).
Prices include GST, gift box or wrapping and gift card.
Due to seasonal availability, particular flowers displayed in the images, may not be available at the moment of your purchase and it can cause a slight variation on the appearance of the final product. If so, our skilled florists will substitute the unavailable product for one of similar value and appearance, to give you the best possible service and result. If you require information on any particular item, please contact us at customercare@freshflowers.com.au or call us on 13 37 37.
Delivery Information
For Delivery Areas, once you have selected a product, enter the delivery postcode or suburb in the appropriate field to determine if FreshFlowers.com.au can deliver to that area - In the case that the order is accepted and FreshFlowers.com.au is unable to deliver to the requested area, our customer service will contact you to re-arrange an alternative delivery.
We offer a standard $15.00 delivery fee to most major metro areas in Australia - If the requested delivery address is more than fifty kilometres away from our closest point of dispatch, an additional fee may be charged - You will be contacted by our customer service department if this is the case.
All online orders must be placed by 12pm for same day delivery. For special orders after 12pm for same day delivery, call customer care on 13 37 37 to find out availability. Deliveries will be made Monday to Friday.
If you have placed an order and you require to change the delivery address, you may incur an additional delivery charge, one of our operators will inform you about the amount to be charged and if it is possible to re-direct the order on the same day.
When delivering your flowers, if the recipient is unreachable and there is a "secure" place to leave the flowers, we will do our best to contact you and let you know about the decision of leaving the flowers in the "secure" spot and the specific place. It is then your responsibility to inform your recipient of the delivery. If there is not a secure place, our couriers will return the flowers to the point of dispatch and you will be contacted for an alternative delivery address or alternative delivery date. This may incur in an additional charge. If an incorrect address has been supplied to us by the sender, unfortunately no compensation will be given as the flowers were delivered to the address supplied to us by the sender.
In the event that FreshFlowers.com.au is unable to deliver, we will inform the customer ASAP and attempt to re-deliver the following business day.
Cancellations
NO cancellations will be permitted if the flowers have already been arranged or are in the process of being delivered. In this case the flowers will be delivered according to your instructions (please refer to the previous delivery instructions). Click here to view our Privacy Statement