We deliver to most capital cities, territories, metropolitan and regional areas in Australia, however there are some areas within the country which are not covered by our standard delivery service. In these circumstances we will contact and advise you accordingly.
Depending on where the order is going we can not guarantee same day delivery if you place your order before 2:00pm. If you put the location in the "do we deliver in your area?" section at the top of the page the website will tell you what time you have to place your order for same day delivery.
In the case that the order is accepted and FreshFlowers.com.au is unable to deliver to the requested area, our Customer Service Team will contact you to arrange an alternative delivery.
Please call Customer Service on 1300 468 373 if you would like to know if your flowers have been delivered. It is preferable that you call Customer Service a day after the scheduled delivery date, as we are then able to confirm with our couriers if the delivery was made. Please note we have up until 5pm to deliver flowers to companies and 7pm for residential addresses on weekdays.
Please take upmost care to provide us with the correct and up to date address information. If an incorrect delivery address is provided, we take no responsibility. If a product is returned due to the wrong delivery address we can re-deliver but at a cost of $30 - this is to cover the cost for re-delivery and an administrative fee. If a product needs to be re-produced for re-delivery, the product will need to be paid in full again before re-delivery can occur.
It is only when the courier thinks it would be unsafe to leave your flowers that your order will be returned to us. This is a last resort, because our couriers will return the flowers to the point of dispatch and you will be contacted. We can re-deliver but at a cost of $30, this is to cover the cost for re-delivery and an administrative fee. If a product needs to be re-produced for re-delivery, the product will need to be paid in full again before re-delivery can occur.
Please call our Customer Service Team on 1300 468 373 to arrange and confirm these special delivery options. Additional payment must be made before the order is dispatched.